Plan and carry out internal audits professionally

Description

Learning objectives

After the training, you will be able to professionally plan and conduct internal audits based on the ISO19011 guide and document them in accordance with the standard. You will know how to formulate follow-up corrective actions based on the findings and nonconformities and you will receive an introduction to process technology and continuous improvement.

Intended audiences

• Internal representatives of a management system, QMS or ISMS (e.g. QMB for quality and ISO9001 or ISB / CISO for information security and ISO27001)
• Internal Data Protection Officer (DPO)
• Management staff
• Those responsible for an internal control system (ICS)

Recommended prior knowledge

• No special prior knowledge required
• Previous knowledge of management systems is helpful but not essential.

General information

Training details

• In-house training or in our training room (region Marburg, Hesse)
• Dates and duration: Flexible and depending on number of participants and previous knowledge
• Detailed training materials with a total of over 200 pages, incl. (German)
• Incl. access for the e-learning platform for the provision of electronic accompanying materials and e-learning content (German)

Training content (customisable)

Terms and basics

• The aim and purpose of an audit
• The DIN ISO 19011
• Audit forms and types
• Planning an audit
• Audit programme, audit plan and audit criteria
• The role of the auditor

Audit principles

• Integrity and objectivity
• Independence and objective assessment
• Audit methodology
• The permanent improvement

Digression: process technology

• Processes: Basics
• Key performance indicators and success indicators
• Process input and output
• Auditing processes

The practice

• The audit plan according to ISO19011
• Documenting audit objectives and audit criteria correctly
• Checklist: Before the audit
• Opening an audit
• Tips for conducting an audit
• Final discussion and documentation of audit results
• The formulation of findings and nonconformities
• Tips for action lists and follow-up
• Tools for auditors